Victim Supportline
Contact us
Call 0845 30 30 900
Typetalk users should dial 18001 0845 30 30 900.
A telephone interpretation service is available for people who do not speak English as a first language.
We can also give you information by letter and by email.
The Supportline address for letters only is:
Hannibal House
Elephant and Castle Shopping Centre
London
SE1 6TB
Unfortunately the Supportline is unable to provide face to face support.
Our email address is supportline@victimsupport.org.uk. Please see our information on keeping email safe in the safe website usage section.
The Supportline will be open over Christmas and New Year as follows:
| Christmas Eve | 9.00-5.00 |
| Christmas Day | CLOSED |
| New Years Eve | 9.00-5.00 |
| New Years Day | CLOSED |
| Boxing Day | 11.00-3.00 |
Normal opening hours for the Supportline are:
| 9am - 9pm | Mondays to Fridays |
| 9am - 7pm | weekends |
| 9am - 5pm | bank holidays |
Non-mobiles are charged at the local rate, but the number will appear on your itemised bill. If someone else will see your home telephone bill and you don't want them to know you've phoned Suppportline, you may prefer to use a public telephone. Or you may prefer to use a mobile, but please be aware that the number will also appear on the bill and the call will be charged at the usual rate by your provider.
If you are feeling desperate and need to speak to someone outside of the Supportline hours, you might like to contact the Samaritans on 08457 90 90 90 for the cost of a local call. Or you can email: jo@samaritans.org
We can help
We know that people don't just need help during office hours. We also know that when you're feeling bad, the idea of having to deal with a stranger - even one who is there to help - can seem too much to cope with. And there may be times when you don't want to leave your home to get help. The Victim Supportline can give you information and emotional support anonymously and in confidence.
We are just a phone call away and because it's just a phone call, you're in total control of what's happening - you can end the call at any time, and no one needs to know who you are, or where you're calling from, unless you want them to.
If you do want to talk, our trained volunteers are there to listen. If you want further help or information we can refer you on or point you in the right direction. And if you decide you want to get more direct help from your local branch of Victim Support, or from the Witness Service, we can put you in touch with them too.
Company number: 2158780 Registered in England. Limited by guarantee.
Registered charity number: 298028.
